Context before form
Proposition, audience, content and objectives are organised before a visual direction is set.
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Technical and ongoing maintenance so a website remains fast, secure and useful after launch.
Maintenance
The approach is defined before it becomes a set of screens.
The project starts with the decision the digital presence needs to support, the information behind it and the operations the team needs to sustain. This way, design and technology respond to a specific need.
Proposition, audience, content and objectives are organised before a visual direction is set.
Navigation, content and actions are shaped around the questions that arise throughout the journey.
The system is prepared so the team can maintain and extend it with sound judgement.
Strategy, content, design and implementation are organised around the organisation’s context. Decisions are documented so the team has a clear foundation for launch, maintenance and future development.
Access and an inventory of what exists: hosting, domain, plugins, integrations and who has touched what. The first audit usually turns up dependencies nobody remembered.
Updates tested before they are applied, verified backups — a backup never restored is not a backup — uptime monitoring and an incident channel with agreed response times.
New development and redesigns. They are kept separate on purpose, so maintenance does not become a pot of hours where the urgent eats the preventive.
Through periodic reviews of performance, security, forms and server errors, plus a report that reads clearly without being technical: what was done, what was found and what needs deciding.
In incidents that never happen and response time when they do. It is a service you notice by its absence, which is why the work is reported.
Yes, and access, documentation and current state are handed over without holding anything back. Maintenance that survives only because nobody else understands the install is not a service, it is a dependency.
A selection of work showing context, decisions and outcomes.
Tell us where things stand and we can assess the most useful approach for the project.
